FAQ

A roll-off dumpster is a sturdy, large trash container made of strong steel. Its rectangular shape and open top make it easy to load with junk and debris at the location. These dumpsters are perfect for residential cleanup, renovations, demolitions, or construction sites. They get their name, “roll off dumpsters,” because a truck delivers them and rolls them off the back where they’re needed.

Dumpsters will dispose of most not-hazardous materials such as construction debris, concrete, gravel, cement, siding, roofing, drywall, wood, household junk, appliances, furniture, green waste yard trimmings sod, rocks, mixed cardboard, paper scrap metal and dirt. Heavy materials may be restricted to certain size containers because the weight would exceed DOT regulations and be unsafe to haul.

We DO NOT accept hazardous waste, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids) other flammable liquids, aerosol cans, propane tanks, motor oil, transmission ,oil. lubricating, hydraulic oil, oil filters, contaminated oils mixed with solvents, gasoline, etc. antifreeze, petroleum- contaminated soil/lead paint chips, tires, batteries, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids, flammable, toxic and/or hazardous materials, thinners, lacquers, asbestos, batteries, infectious waste, contaminated soils, fuels, inks, resins, car batteries food wastes, adhesives or industrial drums, or “Special” waste, as defined by Local, State, and Federal laws or regulations.

We can pick up refrigerators, freezer units, and air conditioners at an additional cost.

For general waste, including household and construction waste, you may fill the dumpster to the top. You may fill the dumpster completely full but the material must not exceed the top edge of the dumpster; nothing can be sticking out of the top. We must be able to safely tarp the container and ensure that no material will fly out of the container as it is being hauled on the roadways. For dense materials, such as gravel, dirt, concrete, plaster, brick, block, etc. you may fill the dumpster to the lower line marked on the outside of dumpster. Filling past this point could cause unsafe overweight conditions, and you may be required to remove material before we will remove the dumpster. Before placing any of these heavier materials in any containers, please review the terms and conditions of your agreement and contact customer service rep for guidance on how much is allowed in the container. Do not fill the container above lower line level with these materials. Excess debris MUST be removed by the customer before the container will be removed from the site. Customers will be charged for His Ground LLC Dumpster Service to make a second trip to collect a dumpster that was uncollectible.

We highly recommend that the customer protect any surface where the dumpster is going to be placed with a sheet of plywood. Customer  affirms that any right of way provided by the customer (disclosed in delivery questions) for the dumpster is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. We are not responsible for any damages to any private pavement or accompanying subsurface of any route necessary to perform the services contained herein and shall not be responsible for overhead objects such as electrical wire, overhanging rooflines or leaves, trees, etc.

It is preferred to have someone onsite for delivery or removal of the container. The driver will use their best judgment and place the container in the safest accessible area when delivering the container. If you have specific placement instructions we suggest that you be at the location when the driver arrives at your drop off site. If you aren’t present at the time of delivery and aren’t satisfied with the placement of the dumpster, you may call customer service and ask for the Dumpster to be relocated. Relocation fees will apply. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick up day; if the equipment is inaccessible, the customer is subject to additional pick up charges, as terms and conditions apply.

You may cancel or change an order by calling us at (865) 414-6301. You need to have the service address available for cancellation or making changes to your order. All changes to order must be done one business day in advance to allow for processing. 

Please review container sizes for assistance in confirming the best-sized container to fit your needs. If you are still unsure, we strongly suggest that you call customer services for assistance to help you choose the right size for your specific need. If the container you have rented has filled-up but your project/need is not completed you will need to rent another dumpster. You will be charged for the additional dumpster.

You may change an order by calling us. You need to have your service location available for making changes to your order. All order modifications must be done one business day in advance to allow for processing. There is no charge for changing a delivery date if requested at least one day in advance, simply call us at (865) 414-6301.

You may change an order by calling us at (865)414-6301. You need to have the original service location along with the new service location available for making changes to your order. All order modification must be done one business day in advance to allow for processing.

1-2 days for single dumpster and 1-2 days for large construction projects needing multiple containers.

Emergency services are available based upon location and availability. additional fees may apply. We will do our best to meet your needs. Call us at (865) 414-6301.

​Our normal business hours are 9:00 a.m. – 5:00 p.m. Monday – Friday, but you may call, contact via internet or leave a message and we may be able to meet your need. Additional charges may be applied for after hours service.

You can have additional hauls with your order but you will be charged the full initial quoted amount for each time we empty a dumpster. Each time we drop an empty, it is considered a new rental.

If our driver arrives on the scheduled delivery or pick up date and you do not want the dumpster dropped of or removed, an additional $75 will be added to your order for the trip charge. To avoid this, please call as soon as you know you need to change your drop or pick up date, preferable one day in advance.

If you want to modify the date your dumpster rental is picked up, you may do so by calling us at (865) 414-6301. You need to have your service location available for making changes to your order. Our normal rental periods are listed on the Dumpster Rentals page. If you need it longer just give us a call. Additional charges may apply for excessively long rentals. There is no charge for early pick up.

Yes, additional charges will be levied if your tonnage goes over the included tons quoted in your rental agreement. See the Dumpster Rentals page for details on weight restrictions by dumpster size. Any weight exceeding the limits will be charged to your order at $75 per ton.

13 yard dumpster – 4,000 LBS

21 yard dumpster – 6,000LBS

Overweight charges will apply to anything over these limits.

We accept cash, check, and credit cards.

The price includes delivery, collection, dump fees and agreed upon days of rental time (pricing is on our Dumpster Rentals page). Extended rental available upon agreement. There may be  a charge for delivery to extended service areas.

All of our dumpsters will be disposed of in approved facilities.